Students are encouraged to contact Rutgers University prior to filing a complaint with any agency. If Rutgers University is unable to satisfactorily resolve a problem, students can contact the Middle States Commission on Higher Education or one of the following agencies in New Jersey.
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
267-284-5011
https://www.msche.org/
PO Box 542
Trenton, NJ 08625
nj_che@che.state.nj.us
124 Halsey Street
Newark, NJ 07102
http://www.njc+onsumeraffairs.gov/
If a student resides outside of New Jersey, the student may contact the state agency that handles complaints for their location. Here is a list of contacts for each state in which a student may file a complaint.
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
http://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf
Alaska Commisson on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
http://ppse.az.gov/complaint
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423Main Street, Suite 400
Little Rock, AR 72201
http://www.adhe.edu/institutions/academic-affairs/
Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
http://ag.ca.gov/contact/complaint_form.php?cmplt=PL
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html
Connecticut Department of Consumer Protection
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
dcp.tradepractices@ct.gov
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf
Consumer Complaint Hotline: (800) 842-2649
Delaware Higher Education Office
John G. Townsend Building, suite 2
Dover, DE 19901
dheo@doe.k12.de.us
Consumer Protection Wilmington
820 N. French Street, 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
http://osse.dc.gov/service/public-complaints
Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
http:// gnpec.georgia.gov/webform/gnpec-authorized-school-student-complaint-form/
Hawaii Postsecondary Education Authorization Program
P.O. Box 541, Honolulu, Hawaii 96809
hpeap@dcca.hawaii.gov
http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois Board of Higher Education
1 North Old State Capital Plaza, Suite 333
Springfield, IL 62701
complaint@ibhe.org
Institutional Complaint Hotline: (217) 557-7359
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 300
Indianapolis IN 46204-4206
complaints@che.in.gov
http://www.in.gov/che/2744.htm
Iowa Student Aid Commission
430 E. Grand Ave., 3rd Floor, Des Moines, IA 50309
info@iowacollegeaid.gov
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/campuses/consumer_complaint.html
Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449
consumer.protection@ag.ky.gov
https://ag.ky.gov/ consumer-protection/complaints
Louisiana Attorney General Office
Consumer Protection Section
PO Box 94005, Baton Rouge, LA 70804
ConsumerInfo@ag.state.la.us
1-800-351-4889, 225-326-6465
http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15
Louisiana Board of Regents
Attn: Nancy Beall or Dr. Larry Trembly
PO Box 3677, Baton Rouge, LA 70821-3677
http://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Stud...
Maine Department of Education
Anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStu...
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
consumer@oag.state.md.us
https://www.oag.state.md.us/Customer/complaint.htm
Consumer Protection Hotline: (410) 528-8662
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaints.asp
Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Dept. Of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing
Schools and Licensing
PO Box 30018
Lansing, MI 48909
http://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/student_complaint_process.asp
Office of the Attorney General
PO Box 22947
Jackson, MS 39225-2947
http://www.ago.state.ms.us/index.php/contact (email)
http://www.ago.state.ms.us/forms/complaint-form
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov
https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
https://protectthegoodlife.nebraska.gov/file-consumer-complaint
Consumer Protection Hotline: (800) 727-6432
Nevada Commission on Postsecondary Education
8778 S Maryland Parkway
Suite 115
Las Vegas, Nevada 89123
http://www.cpe.state.nv.us
Patricia Edes, New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
603-271-0257
Patricia.Edes@doe.nh.gov
New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://www.hed.state.nm.us/students/hed-student-complain-form.aspx
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
Postsecondary Education Complaints
c/o Assistant Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515
919-962-4558
studentcomplaint@northcarolina.edu
https://www.northcarolina.edu/sites/tlt.rutgers.edu/files/student complaint form.pdf
Dr. Richard Rothaus, Vice Chancellor of Academic and Student Affairs
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
richard.rothaus@ndus.edu
(701) 328-4136
http://www.ndus.edu/system/state-authorization/
Parrell Grossman, Director, Consumer Protection Division
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
701-328-5570
https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215-4183
Consumer Protection Section
30 East Broad Street, 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/Fi...
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
https://domino.oag.ok..gov/consumer/complt.nsf/complaint.html
Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE
Salem, OR 97301
Financial Fraud/Consumer Protection Section
1162 Court Street NE
Salem, OR 97301-4096
http://www.doj.state.or.us/consumer/pdf/consumer complaint.pdf
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
http://www.education.pa.gov /Postsecondary-Adult/College%20and%20Career%20Education/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspx
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/submit-a-complaint
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
PO 9020192
San Juan, PR 00902-0192
Rhode Island Office of the Postsecondary Commissioner
Shepard Building, 80 Washington Street, Suite 524
Providence, RI 02903
150 South Main Street
Providence, RI 02903
https://riag.wufoo.com/forms/q1851amb1bdd4d5/
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint _Procedures_and _Form.pdf
South Dakota Secretary of State Shantel Krebs
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070
sdsos@state.sd.us
1302 E Hwy 14 Suite 3
Pierre, SD 57501-8053
http://consumer.sd.gov/complaintform.aspx
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://www.tn.gov/entities/thec/attachments/ComplaintForm.pdf
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www1.thecb.state.tx.us/WWW/comments
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
consumerprotection@utah.gov
https://dcp.utah.gov/complaints/manual.html
Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
109 State Street
Montpelier, VT 05609-1001
State Council of Higher Education for Virginia
101 N. 14th Street
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/index/students-and-parents/resources/student-compla...
Washington Student Achievement Council
917 Lakeridge Way, PO Box 43430
Olympia, WA 98504-3430
complaints@wsac.wa.gov
http://wsac.wa.gov/protecting-education-consumers
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
http://www.wvago.gov/resources/Complaint_Process.pdf
Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002