David is the Assistant Director for Learning Support & Service and has been a part of the Division of Continuing Studies since 2008. He is a proud Rutgers alumnus (LC’07) with a passion for learning, and a dedication to providing outstanding customer service. Certified in ITIL® Foundations, Quality Matters (QM) trained, and a VoiceThread Certified Educator, he strives to foster best practices in service management in order to achieve a welcoming environment to both engage and energize faculty and student success. He also brings his knowledge of web, graphic and multimedia design to on-demand training and documentation.